Privacy policy

Kent Carers Matter is a campaign developed by five Carer organisations in Kent - Carers FIRST, Carers' Support -Ashford, Shepway & Swale, Carers' Support - Canterbury, Dover and Thanet, Crossroads Care Kent and Involve Kent. We respect your privacy and will do our utmost to protect it.

This policy tells you what information we gather from you, how we may use or disclose that information, and our efforts to protect it. Please read this policy carefully, and contact Kent Carers Matter (see address at bottom of this page) if you have any questions regarding its contents.


In connection with your use of our Site, we may ask for and collect certain information from and about you in different ways.

The contact forms on this site only ask for the information we need to handle your request. We make it clear where these forms are being sent on to one of the Carer organisations involved in the Kent Carers Matter campaign. We will not pass your details onto any other third party agencies without your permission. We will not use your contact details for marketing purposes.


Our Site makes use of cookies when a visitor’s Internet browser is set up to accept them. Cookies are small data files that our Site sends to your browser for storage on your computer’s hard drive. We use cookies to identify members, track activity at our Site, and better serve your needs and interests.

This site uses Google Analytics to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site.

We may embed external content from third-party websites (e.g. Facebook) within our website. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be that published on the website of that third-party content provider.

If you do not want us to use cookies, you can turn them off. Visit Microsoft’s cookies information page to find out how to do this.


Information may be used to fulfill certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others’ rights or to prevent harm.


We use industry-standard encryption methods to transmit any personal information submitted by your computer across the Internet. Regardless of the precautions taken by you or by us, it is impossible to guarantee 100% security on the internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk. We are not responsible for the content of any websites that we link to.


Information which you submit via this website is sent to a computer which may be located outside the European Economic Area. This is necessary in order to process the information and respond to your query.


You have a legal right to a copy of any personal information about you held by us. You also have a right to correct any errors in that information. Please e-mail any questions, concerns or comments you have about this privacy policy to Kent Carers Matter c/o East Kent Carers Consortium, Norman House, Beaver Business Park Ashford, Kent TN23 7SH